Shipping policy
ORDER PROCESSING:
Please allow 2 business days to process your order. Expect an email within 48 hours to let you know your order is on the way!
Orders placed before 11AM during store hours 9-5 will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open.
When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT RATE SHIPPING
Orders are generally shipped within 48 hours using your shipping provider i.e.
CANADA
Post's delivery standard is 2 - 7 days]. Flat rate shipping fee of [fee] applies to orders shipping to [locations outside local region]. Optional: We do not ship outside of [your country] at this time.
DOMESTIC SHIPPING RATES AND ESTIMATES:
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $X flat rate shipping to [list countries].
You can also emphasize any free shipping thresholds you offer (e.g. free shipping for orders over $75). For multiple shipping options, you can list carrier options, prices, and delivery times in a table.
Shipping option Estimated delivery time Price
Option 1 X to X business days $X
Option 2 X to X business days $X
Option 3 X to X business days $X
INTERNATIONAL SHIPPING:
We offer international shipping to the following countries: [list of countries].
If relevant you can also include countries you don’t ship to: At this time, we do not ship to [list
of countries].
If you’re using calculated shipping rates : Shipping charges for your order will be calculated and displayed at checkout.
If you offer multiple international shipping options, you can list them in a table as well. You can include broader delivery timelines (e.g. 8 to 20 days) for international shipping since expectations can vary greatly depending on the destination.
Shipping option Estimated delivery time Price
Option 1 X to X business days $X
Option 2 X to X business days $X
Option 3 X to X business days $X
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer
STORE PICKUP
Address Upon Request. Orders can be picked up daily, from 9-5 CST. An email will be sent when your order is ready for pickup.
LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 10 miles of our shop.
If the local delivery option does not show up during checkout, your order is not eligible for local delivery.
REFUNDS,, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition.
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us support@email.com.
All orders are shipped within 24 to 48 hours of you placing the order using DHL eCommerce, USPS, or ePacket depending on your location and the fastest available service. The typical delivery time frame is between 14 to 21 business days however, you may receive your items much earlier. All orders are shipped with tracking numbers so you can track them every step of the way! Packages may be faced with delays beyond our control such as customs or postal delays.